Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Returns and Refunds Policy

Thank you for shopping at Bikers Town.

If you are not entirely satisfied with your purchase, we’re here to help.

Our products can be returned within 30 days of the original purchase of the product.

Before you return a product, please make sure that:

– The product was purchased in the last 30 days

– The product is in its original packaging

Send the product with its original packing and in resalable condition to:

Bikerstown.co.uk

26 Walkinshaw Street,

Glasgow,

G40 3PG

United Kingdom

Shipping charges

Shipping charges incurred in connection with the return of a product are not refundable.

Return or exchange will not be acceptable:

If the tags or packing is removed from the item.

If the items are used, damaged or not in its original condition

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Sale items

Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.

Digital products

We issue refunds for digital products within 3 days of the original purchase of the product. We recommend contacting us for assistance if you experience any issues receiving or downloading our products.

Refund Policy:

We process all refunds to your account as soon as the goods are received back to our return address. This usually takes between 3-5 working days once we have received your return. We normally deduct the postage and packing cost. That is why 100% refund of your paid amount is not possible. If an item is faulty, damaged, or we made a mistake on your delivery we will refund your delivery charges.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

– By phone number: 03331880033

– By email: support@Bikerstown.co.uk

– By visiting this page on our website: http://www.Bikerstown.co.uk/exchange-return